A few weeks ago I ordered a new phone. And I thought it’d be fairly painless experience. Like the last time when I ordered my phone online, and the only shade Verizon threw was asking me too many times if I was sure about not getting insurance. (Yes I’m sure, it lasted three+ years and isn’t really cost-effective seeing as you still have to pay to get a new phone, while paying every month.)
But I was wrong. This time around things went terribly wrong. Ridiculously and frustratingly wrong. It’s not like Verizon and I haven’t had our issues in the past, but events were to only happen few and far between. This time, however, the hits just kept coming.
Not only did I have issues with ordering, I had problems with my delivery address, confirmation, delivery date, and activation. Basically, everything that could have went wrong, did. Aside from the phone itself not working. But seeing as that would be on Apple, not Verizon, the phone checked out just fine.
And instead of letting them off the hook I decided to write this blog about it.
The Anger-Inducingest Brand of All Time
Rather than list out the events, each of which took place over a four-day period, I’m going to talk in a broader sense. About what the brand represents as a whole, which is the least amount of evil with the biggest amount of perks.
Cause let’s face it, you just can’t get the coverage they offer anywhere else. At all. So you sign the contract and you put up with having your phone delivered to two different addresses at one time, the long wait times, inaccuracies, and having to make multiple calls to them on your old phone while trying to get your new phone to work.
Meanwhile, they deal with your angry calls – even when it’s nothing the low man can control – because they’re getting paid by the big man. Because it’s his fault the customers (this gal) are angry in the first place.
And let’s face it, they know you’re stuck. And you know you’re stuck. So when terrible things happen in the ordering process, they apologize and expect it to be ok. You know, instead of upping your data speed or offering you a free car charger mailed to the correct address. And you deal with it on account of there not being a better alternative.
You’ll probably even forget about it … until the next time they make you blood-boiling mad and you start all over again. And then all of this ^ happens all over again. Until there’s a better alternative and a better incentive to fuel the big guy, that is.
Here’s to hoping that actually takes place.